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05 December 2013 @ 09:34 pm
browser help  

My mom’s browser (latest Ubuntu Firefox; I checked) has mysteriously disappeared the images on amazon.co.uk. Now, everything I’ve found for troubleshooting this tells you to go to Firefox -> (Tools)Options -> Options -> Content -> something to the effect of “display images on sites”; I cannot currently actually find the instructions, but it’s not actually relevant because:

The current version of Firefox, and this is true on every platform I’ve tried it on, does not *have* something to the effect of “display images”, although I certainly remember older versions having it. So we have been unable to get her pictures back because the browser apparently no longer gives us the option to click on, and I’m at a total loss as to how to proceed.

Does anybody have any idea how to fix this? It’s pretty annoying, and it seems ridiculous that it can’t be sorted out. Help, help!

(x-posted from The Essential Kit)

Alix (Tersa): Arnold--contemplative (tersa)tersa on December 5th, 2013 09:35 pm (UTC)
Okay, my tech support hat just went on.

Fix problems that cause images to not show - There's one section there specific to a given page, and leads you to Permissions you can't access under TOOLS->Options. That seems especially relevant since it's only happening on Amazon UK

Images or animations do not load There's a whole slew of troubleshooting tips there.
jamileigh17jamileigh17 on December 6th, 2013 12:33 am (UTC)
If she has adblock or any other ad removing type extension, try disabling it and seeing if they show up then. I've accidentally blocked images from particular sites a number of times when I meant just to block a particular ad.
Mary Anne: pixelpers1stence on December 6th, 2013 12:46 am (UTC)
in Flashblock, at least, there is a whitelist option?
saare_snowqueensaare_snowqueen on December 6th, 2013 09:28 am (UTC)
And if this doesn't help, try posting your question on Twitter. The Techies there will certainly know what to do.
kitmizkit on December 6th, 2013 12:15 pm (UTC)
Nope. I tried, no success.