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06 January 2013 @ 09:30 am
CEMurphy.net has indeed been hacked. And I sent an email to my web host, who responded with a scolding email in return.

I. Just.

Do not, for the love of god, use Jumpline, people.

I was already in the process of starting to move things off there when this happened, but of course I don't have a backup, and my ability to cope is just. *strangled noises*

At any moment now all this website shit is going to stop, right?

Apparently not.
Flitterbyflit on January 6th, 2013 10:20 am (UTC)
Arrrrgh!!! So sorry to hear it.
Laura Anne Gilmansuricattus on January 6th, 2013 12:08 pm (UTC)

(also: they scolded you? I hope to hell AFTER they said "all right, let's fix this"....)
kitmizkit on January 6th, 2013 12:09 pm (UTC)
No, basically it was "this is your fault, these are the things you should have done to make sure it didn't happen."
Laura Anne Gilman: do I look impressed to you?suricattus on January 6th, 2013 12:23 pm (UTC)
oh FFS. They think we don't know how hacking happens? *headdesk*

(is DreamHost available over there? They occasionally hiccup, but the helpdesk is pretty fabulous so far.)
hegemony hedgehogagrimony on January 6th, 2013 02:29 pm (UTC)
I second Dreamhost. They've been super nice to me. I'm sorry that this stuff keeps happening to your website. :(
rfrancis on January 7th, 2013 04:34 pm (UTC)
We've also found DH does pretty well by us, for the price. (And presumably if one pays more, they do better, e.g. premium support.) On the other hand, remember how low my bar is: my previous web hosting company (SiteGround), seeing that I hosted mp3s (being a podcaster, you know) declared me a criminal and shut my hosting down. Twice.
kitmizkit on January 7th, 2013 04:36 pm (UTC)

Actually, I've got hosting lined up. I'm just trying to get everything in order...
Deborah Blakedeborahblakehps on January 6th, 2013 12:35 pm (UTC)
Good grief. *headdesk*
I hate it when that happens.
*hands over big stick*
Good luck with cleaning up the mess.
Ellen Millionellenmillion on January 6th, 2013 06:38 pm (UTC)
Third or fourth on Dreamhost. Also ARGH and shaking of fists on your behalf. Also, I'm getting HAMMERED right now at Torn World, which sends me to very bad headspace even if they haven't cracked in yet. It's a horrible, helpless, angry-bad thing, getting hacked. I'm not sure I've ever hated anyone as much as I hate the people who do this.
Dan/Дмитрийicedrake on January 7th, 2013 02:36 am (UTC)
The horror stories floating around about Dreamhost are... impressive. My pesonal favourite is their tendency to take your site offline if your "unlimited" package hits the undisclosed but very much there limit. You usually don't get a warning beforehand, and you are offered the choice of upgrading to their dedicated server offering or... well, staying offline, pretty much.

I'm actually hosted on DH myself, but I wouldn't trust them with anything more involved than a few static pages.
Ellen Millionellenmillion on January 7th, 2013 02:56 am (UTC)
I've run into that problem with them before, actually - a cgi script went Horribly Wrong and ate up a ton of CPU. They put my site on the Bad Server (with other Bad Sites, so load time was AWFUL), but gave me the option of fixing it (and some advice!) and moved me back to a good server once I had. They were (mostly) reasonable in dealing with me. Sketch Fest has gotten more than 13000 pageviews this last week and has a bunch of fairly intensive scripts and it doesn't ping on their useage radar, so they aren't TOO uptight about what you do.

I have had a few unpleasant experiences with them, to be honest - they can't be relied on for backups! - but as a whole, the bang for the buck is good, their reliability is as good as it gets, and their customer service is friendly and fast. Decidedly NOT a perfect service, but I'm with them after 13 years and willing to recommend them.
irishkateirishkate on January 6th, 2013 08:31 pm (UTC)
Chrysoulachrysoula on January 6th, 2013 08:34 pm (UTC)
My brother-in-law is a help desk manager @ Dreamhost. I was there long before that; I'm still there. I will say that they've changed ownership which has impacted at least internal job satisfaction so I no longer know if they're a good long-term bet. But they're very kind when hacking happens. They also provide a way to rate your own knowledge so they don't waste time talking down to you if it's unnecessary.
UrsulaVursulav on January 6th, 2013 10:46 pm (UTC)
Good god. Clearly you have hit the Website fairy with your car.

I think you're supposed to burn old AOL cds as an offering...
Geek of Weird Shit: weldinggows on January 7th, 2013 01:48 am (UTC)
Oh. Dear. *headdesk*

And shame on them for being so bitchy. :(
wyld_dandelyon: wyld_dandelyon on January 7th, 2013 06:08 am (UTC)
*sigh* and *sympathy*
The Green Knight: Bruja Informaticagreen_knight on January 7th, 2013 12:39 pm (UTC)
Argh. Hope you can get it sorted out soon. And your web host is out of order.

(I'm with fatcow.com - I've found them helpful and their package is pretty reasonable, though I was not impressed by getting the best offer after trying to close the signup page - skeevy tactics.)