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15 December 2011 @ 10:01 pm
that's customer service.  
This afternoon I posted on Twitter saying I kept checking to see if my nephew's book had shipped from Lulu.com, not that Lulu was late in shipping them (because they weren't), but because I was antsy and impatient. A couple hours later I got a notification saying they'd shipped. I said yay! on Twitter. "Total coincidence," I said, "but yay!"

The luludotcom guy there said "Total coincidence my foot! I made some calls!"

No idea if that's actually true, since this afternoon would have been a reasonable window to expect the book to ship in anyway, but if it is, that's some fine customer service there. :) And either way it's great interaction. Go Lulu. And now the nephew will have his book in time for Christmas (and the auction winners will have theirs by the end of the year, assuming I don't doof around). Now to see if the other nephew's book ships soon enough to get here for Christmas. Order went in today. Perhaps I'll casually mention it on Twitter on Tuesday... :)
 
 
Current Mood: pleased