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05 January 2011 @ 06:33 pm
)#$%& printer  

We have an Epson RX425, which is a 5 year old color laserjet. It should be in more or less perfect condition, because we only had ink for it for about, oh, four months, and the rest of the time it’s mostly been used only as a scanner. But I got new ink for it, and after an exceedingly frustrating couple hours of running color test pages, I finally got all four cartridges to actually print their little wavy lines that indicated yes, they were all functional.

Literally immediately upon managing this, the printer announced it was out of ink and will not print anything at all. Now, not only are they brand-new (and brand-name) cartridges so they shouldn’t be out of ink, if I shake the little fuckers I can hear the ink sloshing around. Shaking, however, does not loosen whatever is causing the printer to think it has no ink. Neither does hitting it, swearing at it, or rebooting it.

Does anybody have *any* goddamned clue what I should try next? Don’t suggest defenestrating, because I’m already pissed off and have no sense of humor left about this.

(x-posted from the essential kit)
 
 
 
Ellen Millionellenmillion on January 5th, 2011 06:26 pm (UTC)
Yes, what mnarra says. Additionally, you are always able to hear ink sloshing when they are 'empty.' It is questionable whether or not this is a squeezing tactic on the part of the ink manufacturer - there was a lawsuit to that end a while back, but I think Epson won, because they charge you for the amount you can USE, not the amount you get. Something about damaging your print heads if you run them dry, so it's a risk/benefit thing.

There is a chip on the cartridge, if the internal program THINKS it's dry, that's when it seizes. There IS a 'chip re-setter' on the market, which you can buy to reset the cartridge and then run dry - you just need to keep a keen eye on the prints coming out, because it won't warn you when it really does run out. I do not use this, and won't, despite paying a gawdawful $900 to recharge my printer with ink. It's not worth the risk to me.

(Also, this isn't really a laserjet, is it? Because lasers use dry toners and should never, ever slosh...)

Edited at 2011-01-05 06:27 pm (UTC)
kitmizkit on January 5th, 2011 06:36 pm (UTC)
Inkjet. I meant inkjet.

THey're brand new goddamned cartridges. I don't see how they could be empty. They've printed, let me count, ah, yes, nine tiny sets of squiggly lines.

I should've just bought a new fucking printer, apparently. *rages*
Ellen Millionellenmillion on January 5th, 2011 06:39 pm (UTC)
Heh. Added more as you were posting. And yes, after that long, it's almost worth a new printer sometimes - they usually sell you the printer at a loss, or close-to, and squeeze you with the ink. The cleaning process uses a lot of ink, it's not just what got printed, they flush the ink through teeny tubes a bunch of times into a pad to clear out clogs.
Ellen Millionellenmillion on January 5th, 2011 06:37 pm (UTC)
Oh, and yes, doing that many head cleaning runs CAN run cartridges dry, not surprising for sitting empty that long. You are not only cleaning out clogs that have occurred, but also re-charging a completely empty system. You had to fill all the dry cavities that developed. It's frustrating, and one reason I will boot up at least once a week and do some minimal little test page rather than face a serious head cleaning.
kitmizkit on January 5th, 2011 06:38 pm (UTC)
Fuck. Fuck fuck fuck fuck fuck fuck *fuck*.
Ellen Millionellenmillion on January 5th, 2011 06:40 pm (UTC)
Sorry not to have better news. :( I remember learning this and having the same general reaction.
kitmizkit on January 5th, 2011 06:50 pm (UTC)
It's better to have it than not, but *fuck*.